RANJEET KUMAR
Technical Writer | 11 Years of Experience
Email: ranjeet.kumar267@gmail.com
Location: India
Profile Summary
Senior Technical Writer with 11 years of experience in creating user-centric documentation for on-premise and cloud-enabled software solutions. Hands-on experience working with LLM-powered AI chatbots. Proven track record in delivering documentation for complex systems including Smart Meters, Telecom (OSS/BSS), Software-Defined Storage, and Life Insurance and Annuity Administrations. Expert in structured authoring (DITA/XML), Doc-as-a-Code workflows, and Scrum methodologies.
Technical Skills
- Authoring and Documentation Tools: Oxygen XML Author, DITA, Adobe FrameMaker, RoboHelp, Arbortext Editor, Markdown, Atlassian Confluence, and WordPress.
- API and Developer Tools: Postman, Swagger, Visual Studio Code, PowerShell, Git Bash, and Altova XMLSpy.
- AI and Scripting: Generative AI (LLMs), Microsoft Co-pilot, Prompt Engineering, Python scripting for automation, and SEO keyword optimization.
- Content Management and Version Control: GitHub, IXIASOFT, ST4, Git, and Acrolinx.
- Programming and Data Languages: Python, HTML, XML, JSON, JavaScript, SQL, and XML Schema.
- Design and Project Management: Atlassian JIRA, MS Visio, Snagit, Inkscape, Camtasia, and Agile/Scrum methodologies.
- Documentation Specialties: User guides, API services, SaaS documentation, release notes, and Doc-as-a-Code workflows.
Professional Experience
Siemens Technology & Services Private Limited [July 2023 – Present]
Responsibilities:
- Created LLM-powered chatbot (using Claude Sonnet 4.5) for documentation use cases and reduced manual effort by 40% at present.
- Wrote Python scripts to validate documents across various areas, such as validating internal or external links, generating release notes, collating Todos added on pages, and auto-generating doc impact pages (for every release).
- Used GitHub Copilot for code analysis, sample code generation, and faster communication when using Outlook.
- Used Generative AI tools, Microsoft Co-pilot, and internal GenAI platform powered by market-ready LLMs. Crafted prompts to train LLMs to generate desired documentation output.
- Developed and delivered comprehensive documentation for Smart Meter software solutions, including Meter Data Management and optional applications, supporting global energy clients.
- Created API documentation, SaaS documentation, user manuals, UI documentation, release notes, and miscellaneous deliverables, ensuring alignment with customer needs.
- Delivered documentation releases using Scrum, collaborating with engineering, testing, and management teams across time zones to gather requirements.
Capgemini Engineering [June 2020 – June 2023]
Client: IBM and Landis+Gyr
Responsibilities:
- Authored documentation for IBM Software-Defined Storage solutions, including SaaS and on-premise products.
- Created API documentation, command references, FAQs, release notes, and user guides.
- Implemented Doc-as-a-Code workflows using GitHub and in-house workflow transformation tools, resulting in seamless management of documentation lifecycle. Leveraged DITA and single-sourcing mechanisms for maximum content reuse.
- Contributed to editorial and peer reviews of documentation.
- Addressed customer tickets and backported updates to earlier product versions if required.
- Tools used: GitHub, Oxygen XML Author, VS Code editor, DITA-OT, XML, Linux, Virtual machine, Outlook, Slack.
- Technologies learned (high level): Containerization, Kubernetes, RHEL, and Docker.
GlobalLogic India Private Ltd [Aug 2018 – May 2020]
Client: Ericsson India Private Ltd.
Responsibilities:
- Created documentation for Telecom BSS and OSS offerings.
- Contributed individually and managed time-bound delivery for multiple releases.
- Gathered content requirements for each release using product requirements, business requirements, and technical specification documents. Also, attended planning meetings, Scrum, and product demonstration sessions.
- Authored REST API guides, user manuals, installation guides, and troubleshooting documents, leveraging DITA and single-sourcing for maximum content reuse.
- Collaborated with engineers, UX designers, product line managers to extract the required information for documentation releases.
- Used wireframes to understand the UI flow and document the new features added to UI.
- Delivered documentation packages for multiple releases and maintained support for current and earlier software versions.
- Conducted SME, peer, and editorial reviews to ready and deliver quality documentation releases.
- Supported fellow writers in their work, if needed.
- Tools used: Oxygen XML Author, IXIASOFT CMS, XML, ST4, Visio – Microsoft, Postman API Platform, and Inkscape.
DXC Technology [March 2014 – Oct 2017]
Responsibilities:
- Worked for DXC’s North America Life Insurance and Annuity Administration.
- Delivered multiple back-to-back successful documentation releases.
- Attended Scrum to keep track of ongoing development work and gather documentation requirements.
- Analyzed business requirements and technical specification documents to define the documentation scope for a release.
- Interviewed SMEs to understand and gather inputs for enhancements introduced in a release.
- Attended feature demo sessions from the product development group.
- Used a dedicated environment for documentation to test use cases through the user interface.
- Prepared release notes and executive summaries for the product release.
- Peer reviewed, proof-read, and managed the product manuals.
- Published and managed all product manuals using Adobe FrameMaker.
- Created online help using Adobe RoboHelp.
- Used SOAP API for accessing backend services. Used Altova XMLSpy editor for data format.
- Tools used: Adobe FrameMaker, RoboHelp, Visio – Microsoft, Altova XMLSpy, SnagIT.
Innodata India Pvt. Ltd. [March 2013 – March 2014]
Responsibilities:
- As a writer, contributed to the American Psychological Association (APA) abstracting and indexing database.
- Analyzed research articles, reviewed summaries, and added indexes and keywords for better search results in the search engine. Used SEO for keyword optimization and search engine ranking.
- Wrote abstracts for research articles and literature reviews.
- Peer reviewed content of fellow writers.
Education
- B. Tech in Biotechnology from Lovely Professional University, Jalandhar, Punjab [2008-2012]