About Me
Hi, I am Ranjeet Kumar , a Senior Technical Writer with 11 years of experience in planning, authoring, testing , and offering product documentation at enterprise scale.
What I Do
I specialize in creating user-centric documentation for enterprise software, with deep expertise in following skill sets.
- API Documentation - REST APIs, command references, developer guides
- SaaS Documentation - Cloud and on-premise solutions
- User Guides - Installation, configuration, and troubleshooting docs
- Release Notes - Features and bugs resolution
- Doc-as-Code - Modern documentation workflows using Git, Oxygen XML, and Markdown
- Authoring Tool Used - Oxygen XML, Adobe FrameWork, IXIASOFT CMS, and Confuence
My Approach
I believe good documentation should have following properties:
- Be easy to search, navigate, and maintain
- Answer users’ questions
- Use clear, concise language without jargon
- Include practical examples and relevant scenarios
- Reduce support call with sales team and engineers.
I work closely with engineering, product, and UX teams to ensure documentation ships alongside product features.
Experience Highlights
Over my career, I have worked across following industires and domain:
Energy & Smart Grid (Siemens)
Documenting Smart Meter solutions and Meter Data Management systems for global energy clients.
Enterprise Storage (IBM through Capgemini)
Creating documentation for Software-Defined Storage solutions, including SaaS and on-premise deployments.
Telecommunications (Ericsson through GlobalLogic)
Writing docs for Telecom BSS and OSS offerings in fast paced release cycles.
Insurance (DXC Technology)
Delivering documentation for Life Insurance and Annuity Administration systems for Nort America clients.
AI & Automation
Leveraging AI models to modernize document development cycle.
- Built an LLM-powered chatbot (using Claude Sonnet 4.5 and other applicable modles) for documentation tasks, reducing manual effort by 40%
- Created Python scripts to automate link validation, release note generation, and documentation impact analysis
- Use Generative AI tools (GitHub Copilot, Microsoft Copilot) for code analysis and content generation
- Skilled in prompt engineering to train LLMs for documentation work
Skills & Tools
Authoring: DITA/XML, Markdown, Oxygen XML Author, Adobe FrameMaker, RoboHelp, Confluence
Developer Tools: VS Code, Postman, Swagger, Git, GitHub, PowerShell
AI & Automation: Claude AI, Microsoft Copilot, Python scripting
Languages: HTML, XML, JSON, JavaScript, SQL, Python
Methodologies: Agile/Scrum, Doc-as-Code workflows
Education
B. Tech in Biotechnology
Lovely Professional University, Jalandhar, Punjab (2008-2012)
Let’s Connect
I am always interested in documentation challenges, new tools, and connecting with fellow technical writers.
- Email: ranjeet.kumar267@gmail.com
- Location: India
- Work: Available for technical writing projects and consulting